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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • May i know the estimated time that i will receive the item!?

      May i know the estimated time that i will receive the item!?

      ByJoão

    • Aug 16, 2014
    • A:
    • Hello,We need 3 days to process your order,and then it takes about 3-4 days to reach your door after shipping.Thank you.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Audi a4 b6/ 8E 2003

      Hi,The model and the year of my car is Audi a4 b6/ 8E 2003.I have send to you one Photo that i found in the internet of my car.

      ByJoao

    • Aug 16, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car.Please place order directly on our website.Thank you.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Shipping

      Is the price of radio include shipping? if not how much to shipp to Portugal?

      BySILVA

    • Aug 6, 2014
    • A:
    • Hello, we are sorry that the price of the radio does not include shipping.Please add this unit to cart and choose your own country and state. Then, you'll get the shipping cost.

      By Seicane

    • Apr 11, 2025
    • Q:
    • how long it takes to turn on? is immediate as the original radio?

      how long it takes to turn on? is immediate as the original radio?

      ByJuan

    • Aug 5, 2014
    • A:
    • Hello, it takes 5-8 seconds to turn on.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Do you have an installation manual online or a PDF copy?

      Do you have an installation manual online or a PDF copy?

      ByRichard

    • Jul 17, 2014
    • A:
    • Hello, the following is an online installation instruction, please refer to it:

      http://www.seicane.com/android-audi-a4-head-unit-stereo-upgrade-replacement-installation-user-manual#tab3

      We suggest arranging a professional to install it. If you have any questions about installation,you can us photos about your original car's plugs.Maybe we can make a wiring diagram for your car.

      By Seicane

    • Apr 11, 2025
    • Q:
    • I want to know if when you say wifi or 3G means that it is possible to connect a wifi and a 3G dongle. Thanks and regards!

      I want to know if when you say wifi or 3G means that it is possible to connect a wifi and a 3G dongle. Thanks and regards!

      ByEmery

    • Jul 11, 2014
    • A:
    • Hello, yes, it is to connect wifi and 3G dongle.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Does this unit have GPS for Thailand?

      Does this unit have GPS for Thailand?

      ByBill

    • Jul 11, 2014
    • A:
    • Hello, yes, it has GPS for Thailand.

      By Seicane

    • Apr 11, 2025
    • Q:
    • I am in Moscow, can you send a parcel to Russia?

      I am in Moscow, can you send a parcel to Russia?

      ByEvgeny

    • Jul 11, 2014
    • A:
    • Hello, yes, we can ship to Russia.

      By Seicane

    • Apr 11, 2025
    • Q:
    • What's your warranty for this unit?

      What's your warranty for this unit?

      ByJimmy

    • Jul 11, 2014
    • A:
    • Hello, we have a 2 year warranty for this unit.

      By Seicane

    • Apr 11, 2025
    • Q:
    • For the existed tasks on the car system, will they function on the new system as well?

      For the existed tasks on the car system, will they function on the new system as well?

      ByChris

    • Jul 8, 2014
    • A:
    • Yes,they will function on this new system.

      By Seicane

    • Apr 11, 2025

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