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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Picture of radio

      Hello,

      Per your request, please see a picture of my radio.

      Byerica

    • Aug 28, 2014
    • A:
    • Hello, We have confirmed that this unit fit your car,please place order directly on our website.Besides,does your car have AUX?Thank you.

      By Seicane

    • Apr 20, 2025
    • Q:
    • Aux Function

      Hello,

      If my car does not have the aux function, is this radion still compatible?

      Bylovely wv

    • Aug 26, 2014
    • A:
    • Hello,Could you please send us a picture of your car's dashboard? then we can check if this unit fits your car.

      We will send an amplifier box to you, if you don't have AUX.Thank you.

      By Seicane

    • Apr 20, 2025
    • Q:
    • Model comparison

      Hello,
      Can you please tell me what the difference is between these two items: Model: 9312 SKU: 108308 and SKU: 107517 Model: 8809? They are both for the GLK 350.

      Bylovely wv

    • Aug 26, 2014
    • A:
    • Hello, they are of different interfaces but have similar functions.Thank you.

      By Seicane

    • Apr 20, 2025
    • Q:
    • fit with 2014 glk350?

      please confirm it work with 2014 glk350.
      and does it support viewing message, since the original 5" does, from phone connected with bluetooth?
      How about phone book?

      Does it support stream music from phone via bluetooth?
      How about voice of google map from phone via bluetooth?
      The orignal one support these, and i think i need these founctions.

      The last question, does it support rear view camera lines change when we rotate the wheel?

      Thanks very much! And sorry for many questions

      ByWeldon

    • Aug 23, 2014
    • A:
    • Hello,Could you please send us the photo of your car's dashboard?Then we can help you check if this unit fits your car.And does your car have AUX?This unit will keep all your original car's functions work,so it support viewing message.This unit has phone book function.Yes,it can support stream music from phone via bluetooth.Yes,it support rear view camera lines change.Thank you!

      By Seicane

    • Apr 20, 2025
    • Q:
    • 2011 Mercedes Benz GLK350

      2011 Mercedes Benz GLK350. It has a aux function (plug in glove compartment).

      ByCarlos

    • Aug 15, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car.Please place order directly on our website.Thank you.

      By Seicane

    • Apr 20, 2025
    • Q:
    • Postage

      How much postage to Australia would cost?

      ByErin

    • Aug 6, 2014
    • A:
    • Hello,please add this unit to cart and choose your own country and state, then you will get the shipping cost.

      By Seicane

    • Apr 20, 2025
    • Q:
    • Regarding shipping to Qatar, what will be the total cost of the shipment?

      Regarding shipping to Qatar, what will be the total cost of the shipment?

      Bysalah

    • Jul 31, 2014
    • A:
    • Hello, please add this item to cart and then choose your own country and state and then you will get the total with shipping cost.

      By Seicane

    • Apr 20, 2025
    • Q:
    • can i install the screen unit without the dvd unit

      I'm interested in **Mercedes-Benz GLK X204 DVD player with GPS navigation Radio Bluetooth Ipod** product.my question is can i install the screen unit without the dvd unit since im not interested in the dvd function .

      Bysalah

    • Jun 19, 2014
    • A:
    • The unit needs the DVD, because the screen can not be powered on without it.

      By Seicane

    • Apr 20, 2025
    • Q:
    • Does it model work without DVD player it comes with? I dont need DVD player.

      Does it model work without DVD player it comes with? I dont need DVD player.

      ByWalter

    • Jun 15, 2014
    • A:
    • No,it can't work without DVD player.

      By Seicane

    • Apr 20, 2025
    • Q:
    • Does it come with USA map?how long does it take to ship to USA?

      Does it come with USA map?how long does it take to ship to USA?

      ByKarl

    • Jun 12, 2014
    • A:
    • Hi. we can provide USA map.Could you please send us the photo of your car's dashboard? Then we can help you check if this unit can fit your car. we need 3 days to process your order,and then it takes about 3-5 days to reach your door after
      shipping.

      By Seicane

    • Apr 20, 2025

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