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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • BMW 540i 2001

      Hello,my car is BMW 540i 2001 model (E39) Japanese specifications, please find attached pictures of the dashboard for your reference.Will this unit fits my car?

      ByYanal

    • Aug 12, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Is this compatible with 99 BMW e39?

      Is this compatible with 99 BMW e39?

      ByAnthony

    • Aug 8, 2014
    • A:
    • Hello,Could you please send us the photo of your car's dashboard? then we can check if this unit fits your car.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Cables

      I assume it comes with all the cables shown in the photo of what is in the box.I have 2002 HSE L322 Range Rover & would like to know if this Android unit will connect in & extra cables supplied.

      ByAnthony

    • Aug 6, 2014
    • A:
    • Hello,Yes, we will provide all the cables needed in the package.

      Could you please send us a picture of your car's dashboard?then we can check if this unit fits your car.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Do you have a warranty on your Android 7 inch Car DVD BMW 5 series E39 Touch Screen radio?

      Do you have a warranty on your Android 7 inch Car DVD BMW 5 series E39 Touch Screen radio?And how long have you been making these devices?

      ByDaniel

    • Jun 19, 2014
    • A:
    • Hello, yes, we have a warranty of one year for this unit and we made this unit from last year.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Charges and time

      I want BMW 5 series Android Stereo system.

      Do you ship to Dubai?

      Charges and time?

      Is this one package?

      Does it include camera?

      Byhaasin

    • May 13, 2014
    • A:
    • Yes, we can ship to Dubai.

      The processing time is 3 days, and then it takes about 3-5 days to reach your door after shipping. We will value down the price on the package to help you from paying taxes. The price on the package will be USD$180.

      Yes, we will send everything in one package.

      Yes, we can provide camera. If you want camera, please select this option when place order.

      By Seicane

    • Apr 11, 2025
    • Q:
    • will it support my exsisting factory 6 cd changer

      1.How is shipping calculated? Is that airfreight?

      2. Does the % discount change when the countdown on the site stops?

      3. Will the unit support the existing factory cd stacker as a plug and play option, as I assume this is a simple plug in, no need to cut wires, etc. I assume it supports bluetooth from any phone for hands free operation, with the mic in the front of the unit?

      ByJason

    • Apr 22, 2014
    • A:
    • 1.USD$80 to Australia by DHL. Yes. We need 3 days to process your order, and then it takes about 3-4 days to reach your door after shipping.

      2. No, the discount will keep until next week.

      3. No, this unit can't support your cd changer. Your original car's CD will be removed when install this unit. This unit has built-in Bluetooth.

      By Seicane

    • Apr 7, 2025
    • Q:
    • How can I upload the map

      1.May I know where your company is located?

      2.What kind of payment do you accept?

      3.I live in Indonesia, how do you ship the goods? And how much do you charge for delivery cost?

      4.Can you also supply the map for Indonesia loaded into the unit? I mean for GPS system.

      5.How can I upload the map?

      6.I need to connect to Internet for navigation? No GPS built in inside?

      7.Can it support TomTom or Garmin map?

      8.Compatible with the original steering wheel control right?

      9.What is the difference between: Built-in DVB-T (Digital TV) and Built-in ISDB-T (Digital TV)?

      10.Do you know which one is working in Indonesia?

      Byguntur

    • Apr 20, 2014
    • A:
    • 1.We are in China.

      2.We can accept paypal, west union and bank transfer.

      3.We need 3 days to process your order, and then it takes about 5-7 days to arrive Indonesia via DHL. The shipping cost is USD$72.

      4.I am sorry we have no android map. This unit can support most android 4.0 map.

      5.You can download the map from internet. This unit also can support Google map.

      6.There is GPS built in inside, but we can't provide the map. You can download the map from internet by computer, then copy the map to SD card to run on this unit.

      7.Yes.

      8.Yes.

      9.DVB-T and ISDB-T are 2 formats of digital TV.

      10.DVB-T is working in Indonesia.

      By Seicane

    • Apr 7, 2025
    • Q:
    • How difficult it is to install the head unit?

      I would like to seek information regarding the Seicane product.

      1.Is there any distributor or partner in Indonesia country?

      2.Is there any ordered before to Indonesia country? May I know how many times?

      3.How difficult it is to install the head unit?

      4. so you can included the wiring for this head unit?

      5. Is this head unit compatible with the car?

      ByRaven

    • Apr 20, 2014
    • A:
    • 1.Hello. I am sorry we have no distributor or partner in Indonesia country.

      2.I don't know the exact number. But we often export item to Indonesia. And it is easy.

      3. We can provide the installation guide in the package. If there is any question about installation, we can give you wiring diagram.

      4.Yes.

      5.Could you please send me a photo of your car’s dashboard then we can check if can fit your car.

      By Seicane

    • Apr 7, 2025
    • Q:
    • manual for installation

      I am looking at the Android 7 inch BMW e39 navigation/DVD player. Where is the usb port? Is there a manual for installation?

      Byfrancis

    • Apr 14, 2014
    • A:
    • Hello, the USB port is on the back of the device.

      About manual: http://www.seicane.com/android-bmw-5-series-e39-head-unit-stereo-upgrade-replacement-installation-user-manual#tab4

      For installation: http://www.seicane.com/android-bmw-5-series-e39-head-unit-stereo-upgrade-replacement-installation-user-manual#tab3

      By Seicane

    • Apr 7, 2025

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