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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Does the remote buttons on my steering wheel will work with it ??

      Does the remote buttons on my steering wheel will work with it ??

      ByNikolai

    • Aug 16, 2014
    • A:
    • Hello,Yes,the remote buttons on your steering wheel will still work after this unit's installation.Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • SD CARD SLOT

      1. UP TO HOW MANY GIGS DOES THE SD CARD SLOT SUPPORT?

      2. WILL SD CARD PLAY ONLY ON UNIT SCREEN OR CAN IT BE SENT TO TVS IN THE HEADREST

      ByTEDDY

    • Jul 31, 2014
    • A:
    • Hello,

      1.what do you mean by GIGS please?

      2 Yes, the SD card can also be sent to the TVS in the headrest.

      By Seicane

    • Apr 4, 2025
    • Q:
    • How long it takes to get to Guadalupe Zacatecas Mexico?

      Hello, from where do you send the product and how long it takes to get to Guadalupe Zacatecas Mexico?

      ByJorge

    • Jul 30, 2014
    • A:
    • Hello, we are located in China and thus the product will be sent from China.We need 3 days to process your order,and then it takes about 3-4 days to reach your door after shipping.

      By Seicane

    • Apr 4, 2025
    • Q:
    • I have Mercedes R320. 2007 model. Need sterio system for that car.

      I have Mercedes R320. 2007 model. Need sterio system for that car.

      BySukhvinder

    • Jul 22, 2014
    • A:
    • Hello, this unit can fit your car according to the year and model. Could you please send us a picture of your car's dashboard? then we can check if this unit fits your car.

      By Seicane

    • Apr 4, 2025
    • Q:
    • Can I still buy yours and install it?

      I have 2006 Mercedes R350 with its original DVD/Navigation system I want to buy your Android DVD Player.when I looked at the wiring at the back of your system I found a huge difference between my installed one and yours. My questions now: Can I still buy yours and install it? if yes, then how while I have different sockets.

      ByAssem

    • Jul 17, 2014
    • A:
    • Hello,It doesn't matter that your original CD's sockets is different from our device because your original CD will be taken out when install our device.Could you please send us the photo of your car's dashboard? Then we can check if this unit can fit your car.

      By Seicane

    • Apr 4, 2025
    • Q:
    • How is the map updated

      1.Is it possible to change the LED lighting on this unit?

      2.If the tuner option is purchased, is there any other equipment required to view tv channels?

      3.How is the map updated?

      4.Would a CD have to be inserted to perform the update? Or is the link accessed via the head unit?

      5.I do not have any Bluetooth phone equipment in my vehicle. Does the unit come with all the equipment necessary to successfully perform the install?

      6.How does the internet feature connect other than wifi?

      7.How does the 3G connect? Is a cellular subscription required?

      8.Is it possible for your headrest monitors to sync with the head unit?

      9.Are they sold with the wiring? If so, which headrest do you recommend that would best conceal the wiring?

      10.Is there any functionality lost the head unit replacement?

      11.Where is the product shipping from? Is there any warranty? If so, what does the warranty cover and for how long?

      ByEdwyn

    • Apr 22, 2014
    • A:
    • 1.I am sorry it can't.

      2.No, don't need.

      3.We can provide the map link for you to download.

      4.Please download the map by your computer, the copy the map to SD card, then run on this unit.

      Then copy the map to SD card, then insert the SD card to run on this unit.

      5.Yes, we will provide all the cables. If you want to install it by yourself, you just need install tools.

      6.Yes, this unit can support wifi and 3G. we will provide the 3G & wifi dongle in the package to you.

      7.You need to buy one SIM card to insert into the 3G dongle we provide, then you can surf internet via 3G.

      8.Yes.

      9.Yes, all the wirings are similar. we recommend this one to you. The screen is 9 inch: http://www.seicane.com/headrest-dvd-player-9-inch-with-fm-games-and-zipper-cover-1-pair-sf-999-1

      10.No, there will be no function lost.

      11.We are in china. Yes, warranty is one year.

      By Seicane

    • Jan 26, 2025
    • Q:
    • GPS Touchscreen Car DVD Player for 07 MB R350

      Does model # 9306 include the maps too?

      ByBrandi

    • Apr 13, 2014
    • A:
    • Yes. We can provide maps. Please click the option of "map" when you place the order.

      By Seicane

    • Mar 22, 2025

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