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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • I need to pay with a credit card , how can I do this?

      I need to pay with a credit card , how can I do this?

      ByScott

    • Aug 4, 2014
    • A:
    • Hello,Please add this item to cart,and the select the payment method
      paypal,and then select "I have no paypal account" to finish the payment with a credit card.

      By Seicane

    • Apr 4, 2025
    • Q:
    • How long I could receive the product?

      I have to buy from Italy wanted to know how long I could receive the product.thanks

      ByTelup

    • Jul 8, 2014
    • A:
    • We need 3 days to process your order,and then it takes about 3-4 days to reach your door after shipping.

      By Seicane

    • Apr 4, 2025
    • Q:
    • Will i need to buy SD card just to get navigation? also any other wires to buy also?

      Will i need to buy SD card just to get navigation? also any other wires to buy also?

      ByMarco

    • Jul 8, 2014
    • A:
    • Hello, The maps are stored in the SD card and the maps are necessary for running the navigation. Don't worry, we will send all the wires to you in the package.

      By Seicane

    • Apr 4, 2025
    • Q:
    • I have few questions regarding the unit

      I have few questions regarding the unit.

      1) Once I install the unit, Will the original Audi media and radio controls still work?

      2) Will the seicane dvd unit bypass the OEM radio and media player while playing music or radio

      3) I have also a similar question as before
      regarding the bluetooth. My Audi comes with bluetooth function but will this new unit bypass the OEM bluetooth.

      4)Will the steering wheel controls work with my unit?

      ByAnas

    • Jun 19, 2014
    • A:
    • Hello, Thanks for your inquiry.

      1. Yes, once you install the unit, the original Audi media and radio controls will still work.

      2. Yes, it will.

      3. It will not bypass your original car's bluetooth and you can also use the bluetooth of our unit.

      4. yes, the steering wheel controls work with your car.

      By Seicane

    • Apr 4, 2025
    • Q:
    • 2008 A5

      Hi There,
      Looking for clarification on the following before I make a purchase, please!

      1. Will there be any degradation in quality of my Bang and Olufsen Sound system? Change is cabling?

      2. Will the audio quality be as good as it is today? Ability to control the sound etc

      3. All MMI features still available on the car

      4. Can music be streamed from my phone, paired with Bluetooth.

      5. Can I play music from Spotify on a paired Android device

      6. Can Spotify be installed on the device itself

      7. What audio cables come as standard? iPod iPhone only?

      8. I assume it can be tethered to browse the internet / Use Google Maps?

      9. GPS Navigation? What software does it use and how are updates controlled?

      10. What is the shipping cost to Canada?

      Thanks so much for your help!


      BySJA

    • Jun 7, 2014
    • A:
    • Hello

      1.This unit will not affect your original car's Bang and Olufsen Sound system.There will be no change.

      2.Yes,the audio quality will be as good as your original car before installation.Yes,still can control the sound etc.

      3.Yes.

      4.Yes.

      5.If this android device can be paired to this unit with bluetooth,then you can play music from Spotify.

      6.If Spotify is android version,then it can be installed to this unit.

      7.The audio cables are ipod cable and USB cable.

      8.Yes,this unit can browse the internet and use Google Maps.

      9.The gps software we provide is IGO8.You can update maps from SD card.

      10.The shipping cost to Canada is USD$78 via DHL.

      Thank you for shopping with us!

      By Seicane

    • Apr 4, 2025
    • Q:
    • Hi. I have an Audi 1.8 T A4 2011 model with a radio and a built in bluetooth.

      It a screen about 6.5" - 7" not sure but does not support DVDs, GPS,TV & USB and I want to be able to have all of these.

      It's a right hand car from South Africa.

      What do I do, do I change the entire unit or do i just buy a device that will enable all of these and have it installed by a professional.

      ByAnele

    • May 9, 2014
    • A:
    • Hello. We suggest you buying a new device to replace your original car's radio and arranging a professional to install it.

      Could you please send us a photo of your car's dashboard? Then we can check which unit can fit your car.

      By Seicane

    • Apr 3, 2025
    • Q:
    • will it keep all my original car's functions work

      1.With this system installed am I going to be able to get in the menues of the original MMI setup in my car, like car setup page, or media page? I mean the functions of original car's CD/DVD.

      2.Since we will change to the screen you are sending would it be a problem for the original screens to show on the new 7" screen?

      3.I cannot get a shipping price when I select China.

      Bykagan

    • Apr 18, 2014
    • A:
    • 1. Yes, you can get in the menues of the original MMI setup in my car, like car setup page, or media page after this unit's installation. This unit will keep all your original car's functions work.


      2. Your original screens can be displayed on our new 7" screen.

      3. The shipping cost to China is free.

      By Seicane

    • Apr 3, 2025
    • Q:
    • storage memory and the max SD card capacity

      1. what is the memory of the system for storage?

      2.What is the max SD card capacity?

      Bykagan

    • Apr 18, 2014
    • A:
    • 1.Its memory for storage is 4GB.

      2.The max SD card capacity is 32GB.

      By Seicane

    • Apr 3, 2025
    • Q:
    • If the android system on the device could be updated with further new versions of the operating system

      1.Could you please tell me if the android system on the device could be updated with further new versions of the operating system by user?

      2.What would you suggest for the rear view camera?

      Bykagan

    • Apr 18, 2014
    • A:
    • 1.No, can't be updated with new version.

      2.Most rear view camera can fit this unit.

      By Seicane

    • Apr 3, 2025
    • Q:
    • Is DVB-T Box MPEG2 or MPEG4?

      has the DVB-T Box of the following part MPEG2 or MPEG4

      Android Audi A5(2008-2013) head unit DVD player GPS navigation system with Bluetooth TV Ipod

      Byarslan

    • Apr 9, 2014
    • A:
    • Hello, the DVB-T Box is MPEG4.

      By Seicane

    • Apr 3, 2025

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