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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • microphone

      I have one question to the radio. in my car there is the original audio 20 from mercedes with a handfree. Do you know if it´s possible to use the microphone (it´s installed on the top) from the original radio in yours for hand free?

      ByKaposztas

    • Aug 14, 2014
    • A:
    • Hello,Our unit has built-in mic. You don't need any microphone to use the function hand free.Our unit also
      can support external microphone.Could you please send us a picture about your original audio 20 from Mercedes? Then we can help you check.Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • sd card

      Which is the maximum size of the sd card, which could be recognized?

      ByKaposztas

    • Aug 14, 2014
    • A:
    • Hello,the maximum size of the sd card is 32GB.Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • shipping,DVB-T and antenna

      Can you say, when you will ship the item propable?Is it possible to watch DVB-T while driving?do you have a picture where to install the DVB-T antenna best?

      ByFrank

    • Aug 14, 2014
    • A:
    • Hello,

      We need 3 days to process your order,and then it takes about 3-4 days to reach your door after shipping.

      Yes,you can watch DVB-T while driving.We will provide one DVB-T antenna in the package to you.

      We suggest putting the DVB-T antenna at the upper right corner of your car's dashboard.

      By Seicane

    • Apr 4, 2025
    • Q:
    • 2009 w245 mercedes benz b-class

      Here's the dash of my car.Its a w245 mercedes benz b-classRegistration Day of the Car Is 06/2009. Is this unit compatible with my car?

      ByFrank

    • Aug 14, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car. Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • Mercedes Benz B160 2010

      Here is the picture of the dashboard for my Mercedes Benz B160 2010, Does this DVD player fits my car?

      ByThong

    • Aug 10, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car.

      By Seicane

    • Apr 4, 2025
    • Q:
    • shipping

      Can you confirm the shipping date - when I will receive my goods?

      ByMario

    • Aug 10, 2014
    • A:
    • Hello,We need 3 days to process your order,and then it takes about 3-4 days to reach your door after shipping.

      By Seicane

    • Apr 1, 2025

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    Tab 2 Body