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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • 2006 Mercedes Benz ML350 4matic

      Hi, My car is a 2006 Mercedes Benz ML350 4matic.The dashboard pic is attached below.

      ByEduardo

    • Aug 18, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car, please place order directly on our website.Thank you.

      By Seicane

    • Apr 10, 2025
    • Q:
    • will I be able to connect existing auxiliary?

      I have an existing auxiliary (inside the glove box)..will I be able to connect that?

      ByAjit

    • Aug 1, 2014
    • A:
    • Hello,yes,the existing auxiliary can be connected after the installation.

      By Seicane

    • Apr 10, 2025
    • Q:
    • ML 350 2007 model 4Matic

      Please find attached the photos. It is ML 350 2007 model 4Matic.

      ByAjit

    • Aug 1, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car.

      By Seicane

    • Apr 10, 2025
    • Q:
    • Plug Pictures

      Yes. Pictures attached.
      They are quite different to the standard Mercedes Plug

      BySteve

    • Jul 9, 2014
    • A:
    • Hello,Don't worry, these plugs don't need to be connected while installing our unit.

      By Seicane

    • Apr 10, 2025
    • Q:
    • Power plug wires

      Hello,
      The standard Mercedes power plug will not suit my vehicle.
      I can hard-wire the power plug connections.
      Can you tell me what wires I need to connect for the power plug ?
      Positive, Negative, Accessory power, Canbus +, Canbus - ?
      Thank you

      BySteve

    • Jul 8, 2014
    • A:
    • Hello, You just need to connect Positive, Negative and ACC,then this unit will power on. Could you please send us a picture of your original car's plugs?

      By Seicane

    • Apr 10, 2025
    • Q:
    • Replacing Japanese Mercedes dvd player

      Hello
      I am in New Zealand
      I have a Mercedes ML500 (w164) from Japan
      The plugs on the back of the dvd player are different from the European models ( refer pictures )
      I would like to replace it with your dvd player
      Can you help me with the connections ?
      Other than the positive, earth and accessory power wires what other wires will I have to connect ?
      I can provide other pictures
      Thank you

      BySteve

    • Jul 4, 2014
    • A:
    • Hello, Does you car have optic fiber amplifier? We need to see your original car's main power cable plug. If you have the optic fiber amplifier, you need to connect a six meter long cable provided by us, namely, a six meter long speaker cable.Thank you.

      By Seicane

    • Apr 8, 2025
    • Q:
    • RCA Plugs ( diagram 7 - 10 )

      Are the RCA plugs 7-10 speaker level output or line level output for connection to a separate amp ?

      BySteve

    • Jul 1, 2014
    • A:
    • Hello,yes they are for connection to a separate amp.

      By Seicane

    • Apr 8, 2025
    • Q:
    • if i buy from your company should i pay also custom bill?

      I need to know if i buy from your company should i pay also custom bill? I live in ITALY and can you tell me how much need i pay for this?

      Bynatmir

    • Jun 20, 2014
    • A:
    • Hello,We will value down the price on the package to help you from paying taxes. The price on the package will be USD$180, We also can write lower than USD$180 according to your needs.

      By Seicane

    • Apr 8, 2025
    • Q:
    • ml500 to install dvd with gps SKU: 107462 Model:8823 . is it plug and play or a lot of rewireing?

      ml500 to install dvd with gps SKU: 107462 Model:8823. is it plug and play or a lot of rewireing?

      Bymark

    • Jun 20, 2014
    • A:
    • Hello, it's plug and play.

      By Seicane

    • Apr 8, 2025
    • Q:
    • W164 reversing camera

      Do you have any photos of the camera and where does it fit ?

      ByLes

    • Jun 11, 2014
    • A:
    • Hello,below is a picture of camera.Our camera should be installed to the place of your original car's license plate light.Thank you!

      By Seicane

    • Apr 8, 2025

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    Tab 2 Body