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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Can I get the latest map updates for Australia thru Tomtom

      Hi. I have just bought a Mercedes CLS 350 2005 model car and it has the stock Command module in it which is pretty crappy.

      1.Will this one of yours go straight in to my new car?

      2.I see the buttons on the wheel will still work according to your advertising?

      3.Can I get the latest map updates for Australia thru Tomtom?

      4.So in the future where would I get new update maps?

      5.What about installation? do you have someone in Perth Western Australia who knows what they are doing?

      6.Will the GPS antannea I already have in the original unit plug straight in?

      ByLink

    • May 3, 2014
    • A:
    • 1. Could you please send us the photo of your car's dashboard? Then we can help you check.

      2.Yes, the buttons on the wheel will work.

      3. The map we provide is the newest IGO8.

      4.We can provide the link for you to download.

      5.Most shops in Western Australia can install this unit.

      6.No, can't. we will provide GPS antenna.

      By Seicane

    • Apr 14, 2025
    • Q:
    • will it control my currently installed 6 disk cd changer

      I see that this unit can be controlled by the steering wheel buttons. But, will it control my currently installed 6 disk cd changer?

      ByDennis

    • Apr 24, 2014
    • A:
    • No, this unit can't support your 6 disk cd changer.

      By Seicane

    • Apr 14, 2025
    • Q:
    • Will the radio function work in the US

      1.Will the radio function work in the US?

      2.How long will the shipping be to US?

      3.Does the ipod function support video?

      4.Do you accept paypal?

      ByJon

    • Apr 24, 2014
    • A:
    • 1.Yes.

      2.We need 3 days to process your order, and then it takes about 3-4 days to reach your door after shipping.

      3.No, it only can support audio.

      4.Yes, we can accept paypal.

      By Seicane

    • Apr 14, 2025
    • Q:
    • do I need to cut and join any wires

      1.does it work in Canada? does ATSC work in Canada?

      2.is it preinstalled for the Ipod charger? Ipod 4s

      3.I saw the installation manual...u basically remove the old navigation unit from the truck....am I right? and connect the speaker to the front with the 6 m wire.

      4.do I need to cut and join any wires?

      5.have u guys shipped this unit to usa or Canada?

      6.how do I order for the item?

      Bymark

    • Apr 22, 2014
    • A:
    • 1.Yes.

      2.Yes.

      3.Yes.

      4.No, don't need.

      5.Yes, often.

      6.Please place order on our website directly.

      By Seicane

    • Apr 14, 2025
    • Q:
    • are all of these touch screen

      I have a question about your replacement radios for a 2006 mercedes benz cls500 (w219).

      I did a search for "w219" and there are 7 available. Only 1 of them says touch screen.

      Does this mean the others are not?

      ByHardy

    • Apr 17, 2014
    • A:
    • No, all of these are touch screen.

      By Seicane

    • Apr 14, 2025
    • Q:
    • 7 Inch HD Touch Screen

      Is yours 7 Inch HD Touch Screen?

      ByMark

    • Apr 8, 2014
    • A:
    • Hello,yes,it is 7 Inch HD Touch Screen.

      By Seicane

    • Apr 14, 2025

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