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Customer Q&A

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    Tab 1 Body
    • Q:
    • Will the sub woofer work with this system

      I have a query about the Car DVD player for Mercedes-Benz E-Class W211 with GPS Radio TV Bluetooth. Model 8797.

      1.Can the unit be shipped to UK?

      2.Does it incur extra tax?

      3.Will the sub woofer work with this system?

      4.How does it connect to the sub woofer as that is part of the Optic MOST ring, or does that not work either?

      ByHarjit

    • Apr 24, 2014
    • A:
    • 1.Yes, we can ship to UK.

      2.We will value down the price on the package to help you from paying taxes. The price on the package will be USD$180.

      3.Yes,this unit can support sub woofer.

      4.Please see this pic. 13 is for subwoofer.

      By Seicane

    • Apr 3, 2025
    • Q:
    • when will you have this unit back in stock?

      when will you have this unit back in stock?

      ByLiz

    • Apr 24, 2014
    • A:
    • Hello, this unit is always in stock. Please place order on our website directly. Thank you for shopping with us!

      By Seicane

    • Apr 3, 2025
    • Q:
    • What map system

      1.Which model for E320 2005?

      2.Does it include USA map for GPS?

      3.What map system from?

      4.Where ship from?

      BySuchart

    • Apr 23, 2014
    • A:
    • 1.Can you send me the picture of your car’s dash board? Then we can check which unit can fit your car.

      2.Yes, we can provide USA map for GPS.

      3.The map is IGO.

      4.We are located in China.

      By Seicane

    • Apr 3, 2025
    • Q:
    • Do you deliver to Cyprus

      Do you deliver to Cyprus and if so what are delivery charges?

      Byparis

    • Apr 23, 2014
    • A:
    • Hello. Yes, we can ship to Cyprus. DHL US$78.00.

      By Seicane

    • Apr 3, 2025
    • Q:
    • What kind of GPS maps are you using

      I wanted to get a replacement for the 2006 w211 E320.

      1.For the android version do you need an internet connection?

      2.I have a IPhone, which will you recommend me? I guess I can use the wifi too.

      3. What the differences besides being wince and android?

      4. Do both units support Backup camera.....reverse the car camera?

      5.Do both units allow IPod charging and playing?

      6.Do they both support 1080P?

      7.Do they both support external hard disk drive?

      8.Do they both support steering wheel functions?

      9.What kind of GPS maps are you using? Are the maps up-to-date? How much does it cost to update the maps?

      10.Does model 8797 have wifi and 3G?

      11.Does the unit with 8797 and external hard drive support?

      12.Does the map come on SD card? How do we upgrade the maps in the future?

      13.reverse camera.....is it waterproof?

      Bymark

    • Apr 22, 2014
    • A:
    • 1.No, don't need.

      2. All these device can support your iphone via Bluetooth. Yes, you can connect our android unit to your phone via wifi.

      3. Android has 3G and wifi function.

      4. Yes, both can support rear camera.

      5.Yes,both allow ipod play and charding.

      6. No, only this one support 1080p: http://www.seicane.com/car-dvd-player-for-mercedes-benz-e-class-w211-with-gps-radio-tv-bluetooth-srd-8797

      7.No, only this one support external hard disk drive : http://www.seicane.com/car-dvd-player-for-mercedes-benz-e-class-w211-with-gps-radio-tv-bluetooth-srd-8797

      8. Yes, both support steering wheel functions.

      9.The map of wince unit is the newest IGO8,the map of android unit is the newest android IGO8.

      We can provide the map update if there is any new map coming to market.

      10.No, the 8797 have no wifi and 3G.

      11.Yes.

      12.Yes, the maps come on SD card. We can provide map link for you to download for free.

      13.Yes, the camera is waterproof.

      By Seicane

    • Apr 3, 2025
    • Q:
    • where do I get installation information

      I want to purchase one of these in dash car dvd gps decks, but where do I get installation information?

      ByScott

    • Apr 21, 2014
    • A:
    • I am sorry we have no installation guide for this unit at present? Do you want to install by yourself? This is the link about installation

      http://www.seicane.com/car-dvd-player-for-mercedes-benz-e-class-w211-with-gps-radio-tv-bluetooth-srd-8797

      Hope it can help you. If you have any questions about installation, please send us photos about your original car's plugs. Maybe we can make a wiring diagram for your car.

      By Seicane

    • Apr 3, 2025
    • Q:
    • price

      I am from UK, can you explain me total price including any tax, shipping charges in pound sterling please.

      ByRaja

    • Apr 20, 2014
    • A:
    • The shipping cost is USD$80 to UK. We will value down the price on the package to help you from paying taxes. The price on the package will be USD$110.

      By Seicane

    • Apr 3, 2025
    • Q:
    • How will the wiring work if it is not the same

      1.I just noticed the wiring on the back of my stereo does not look like the one I just ordered. Now I’m not sure if it will fit for my car.

      2.How will the wiring work if it is not the same?

      ByHouston

    • Apr 20, 2014
    • A:
    • 1.Yes, this unit's wiring is different from your original car's stereo. I have confirmed that this unit can fit your car.

      2.Please don't mind the wiring on the back of your stereo. If you are worried about the wiring, could you please send us the photo of your original car's plugs, then we can check.

      Could you please send us the photo of all the plugs similar to this pic I sent you? Then we can help you check how to connect.

      By Seicane

    • Apr 3, 2025
    • Q:
    • How can I purchase your product

      I want to buy your product to change the Audio system for my Mercedes-Benz E-Class W211 2002 E240 avantgarde model. It’s in the sample photo of your ad.

      How can I purchase your product and how much it will cost?

      ByHans

    • Apr 17, 2014
    • A:
    • It can fit your car.

      You can place order on our website directly.

      You can pay by paypal, bank transfer or west union.

      It takes about USD$534,including shipping cost.

      By Seicane

    • Apr 3, 2025
    • Q:
    • What kind of operating system is it

      1.I’m looking for Mercedes Benz w211 CD player. When I see on your website there's 3 to 4 different types CD player.

      2.How much is that one and what I can do and will it fit in my car myself?

      3.How's the return policy?

      4.What kind of operating system is it?

      5.Does it has wifi?

      6.Can I play my Bluetooth music from the radio?

      7.Is it easy to install or have to go to the radio shop?

      Byaman

    • Apr 17, 2014
    • A:
    • 1.Yes, we have 3,4 product for W211.

      2.US$480.00.
      Could you please take a photo of the dashboard of your car and send it to me? I will help you confirm whether it is fit to your car.

      3.http://www.seicane.com/bmw-x1-e84-head-unit-stereo-upgrade-replacement-install-user-manual/#tab6

      4.It is WINCE.

      5.no, no wifi, no 3G.

      6.No, you only can play Bluetooth music from your phone.

      7.We can help you about the wiring connection if you have any questions. We suggest you go to the radio shop.

      By Seicane

    • Apr 3, 2025

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    Tab 2 Body