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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • question about gps

      in order for the gps to function i would need to download maps to an sd card and have it inderted at all times, correct? where can i download the maps from?

      Byjohn

    • Aug 9, 2014
    • A:
    • Hello, You need a GPS map to activate the GPS function. You can select the 2GB SD card and map option as you place order or you can find a similar SD card and we can provide you the link to download the map.Thank you.

      By Seicane

    • Apr 11, 2025
    • Q:
    • R350 model 2007 W251

      Attached is the dashboard of my R350 model 2007 W251.

      ByMahmoud

    • Aug 7, 2014
    • A:
    • Hello,we have confirmed that this unit fits your car.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Fitting and map

      I am after more information for the item.my car is R350 model 2007 W251 but I live in Australia, can you please let me know if your item is suitable, and if so can you please let me what type of navigation map you are using and if you have map for Australia.

      ByMahmoud

    • Aug 7, 2014
    • A:
    • Hello, Could you please send us the photo of your car's dashboard? Then we can check if this unit can fit your car.

      Yes,we have map for Australia and the map is the newest IGO8.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Hi I am interested in this unit.

      I currently don't have a backup camera on my car. If I select the backup camera upgrade, will you supply me with a camera or would I still have to buy one? If so can you point me in the right direction of a compatible one? Also, do I need to buy a nav dvd to use the nav feature?

      Byjohn

    • Jul 18, 2014
    • A:
    • Hello, if you select the backup camera option, we will send a backup camera to you in the package and you don't need to buy one any more.Besides, you don't need to buy a nav DVD to use the nav feature.Could you please send us a picture of your car's dashboard? then we can check if this unit fits your car.

      By Seicane

    • Apr 11, 2025
    • Q:
    • can I update my system without losing the functionality of my rear dvd player or my steering wheel controls

      I have a 2007 mercedes GL450 with a factory radio with rear seat dvd players in it, can I update my system without losing the functionality of my rear dvd player or my steering wheel controls

      ByRobert

    • Jun 15, 2014
    • A:
    • Could you please send us a picture of your car's dashboard to check whether the unit fits your car?You will not lose the functionality of your rear dvd player,and will not lose the functions of steering wheel control.

      By Seicane

    • Apr 11, 2025
    • Q:
    • Does that include future updates

      1.When does the promotional price expire? It says that there is 4 hours left. Should I disregard that?

      2.What is the 2GB SD Card and Map?

      3.Does that include future updates too?

      4.Which headrest DVD option is equipped with built in tuners?

      5.No TV?

      6.Is it possible to individually control headrests from the headunit?

      7.Headrests can only play media that is already playing on the headunit unless locally playing a DVD, correct?

      8.Does the navigation function over all other media? If I am playing a DVD from the headunit, will the navigation commands temporarily mute the DVD and provide route guidance.

      9.How many output ports does the headunit have?

      10.How long does shipping take?

      11.What shipping provider do you recommend?

      ByEdwyn

    • Apr 22, 2014
    • A:
    • 1.Next week. The price will keep the same until next week.

      2.We can provide the map to run on this unit.

      3.Yes, we can provide the link for updating map.

      4.All headrest DVD has built in tuners. We can see that they all have FM function.

      5.Yes, there is no TV. But head unit has TV.

      6.No.

      7.Yes.

      8.Yes.

      9.3.

      10.We need 3 days to process your order, then it takes about 3-5 days to reach your door after shipping.

      11.DHL.

      By Seicane

    • Apr 7, 2025
    • Q:
    • Will this product be an exact fir on my 2007 MB R350 dashboard

      In-Dash Car DVD Gps navigation Stereo for Mercedes-Benz R Class
      Will this product be an exact fir on my 2007 MB R350 dashboard?

      ByRolando

    • Apr 9, 2014
    • A:
    • Hello,could you please send us the photo of your car's dashboard? Then we can help you check if this unit can fit your car.

      By Seicane

    • Apr 7, 2025
    • Q:
    • Can I get a discount on the fully loaded one for 2008 Mercedes R350 please and thank you

      I need to get one ASAP to fix my car. I seen ones on ebay but don't want to deal with ebay right now

      ByTodd

    • Apr 1, 2014
    • A:
    • Hello,we can send 2GB SD card and map in the package to you as a gift.Thank you for shopping with us!

      By Seicane

    • Apr 8, 2025

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