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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • plug and play?

      I'm interested in this unit. Do you guys offer military discount as well? I own a U.S. 2006 w211 E350 with what looks like a command unit but I do not have HK or navigation.. would this just plug and play?

      Byedward

    • Aug 7, 2014
    • A:
    • Hello, we are sorry that this is the best price we can provide.

      Could you please send us photo of your original car's dashboard? then we can help you check if this unit can fit your car.and tell you if it is just plug and play for your car.

      By Seicane

    • Jan 4, 2025
    • Q:
    • Do I have to pay the tax?

      Do I have to pay the tax?

      ByJeffery

    • Jul 29, 2014
    • A:
    • Hello,We will value down the price on the package to help you from paying taxes. The price on the package will be USD$180.We also can write lower than 180 usd according to your needs.

      By Seicane

    • Jan 4, 2025
    • Q:
    • My original navigation is Audio 50 Aps, the car model is Mercedes CLS350 2004. will this fit my car?

      My original navigation is Audio 50 Aps, the car model is Mercedes CLS350 2004. will this fit my car?

      ByJason

    • Jul 17, 2014
    • A:
    • Hello,it can fit your car accroding to the year and model. Could you please send us a picture of your car's dashboard? then we can check if it fits your car.

      By Seicane

    • Jan 4, 2025
    • Q:
    • fitting and warranty

      Do I need to run any additional cables or cut any existing ones in order to fit the unit and the speakers to work.How long is the warranty?

      ByPanid

    • Jul 15, 2014
    • A:
    • We will send one 6 meter long cable to you in the package.This long cable is to connect to the speakers.You don't need to cut any existing ones or wires.The warranty is two years.

      By Seicane

    • Jan 4, 2025
    • Q:
    • if it fits mercedeses with MOST system (fiber optic)?

      Hi I'm intrested in your product but in its desription it doen't says if it fits mercedeses with MOST system (fiber optic). Do you know if it is compatible with this system. Thanks in advance

      ByGeorge

    • Jul 15, 2014
    • A:
    • Yes,this unit can fit mercedes with fiber optic system.

      No,this unit is not compatible with fiber optic system.Your original car's fiber optic system will not work after installed this unit.This unit has built-in amplifier.Your car's speakers will work with this unit's amplifier.

      By Seicane

    • Jan 4, 2025
    • Q:
    • How do I pay you ?

      I would like to buy your product with the mentioned extras ( DVB-T, camera, SD card with Europe's maps) + shipping, how do I pay you ? Probably the package will be subject to customs charges would it be possible, to say that is worth only 100USD?

      ByEmery

    • Jul 15, 2014
    • A:
    • We can accept paypal, western union and bank transfer. You can choose one of these 3 payment methods.

      Yes,we can value down the price on the shipping invoice to help you from paying taxes.The price on the shipping invoice will be USD$100 according to your needs.

      By Seicane

    • Feb 11, 2025
    • Q:
    • Installation

      Hi. I got Mercedes benz cls350, 09. I want to upgrade the head unit to your android unit. But I saw there is many cable like the audio cable, I'm afraid that I don't know how to install, do you have installation guide me step by step? Thank you.

      ByAnson

    • Jun 23, 2014
    • A:
    • Hello, we will send installation instruction to the client in every package but we suggest arranging a professional to install it. Besides, here is an online installation instruction for this unit:
      http://www.seicane.com/android-mercedes-benz-cls-w219-head-unit-stereo-upgrade-replacement-installation-user-manual#tab3

      If you have any questions about installation,you can send us photos about your original car's plugs.Maybe we can make a wiring diagram for your car.

      By Seicane

    • Jan 4, 2025
    • Q:
    • how do you connect to wifi? is there a specific service you have to use?

      how do you connect to wifi? is there a specific service you have to use?

      ByNat

    • Jun 17, 2014
    • A:
    • Hello, please connect the wifi dongle to the cable "GPS-USB-IN" which is at the back of this unit.Then go to settings,turn on wifi,input password,then the wifi will be connected.

      By Seicane

    • Jan 4, 2025
    • Q:
    • problem on paying by credit card

      I want to order a head unit for my 2006 Mercedes benz cls 500 but it won’t let me use a credit card.

      ByErich

    • May 3, 2014
    • A:
    • Hello. Please add this unit to cart, and go to payment page. Please select the payment method paypal. Go on and select "I have no paypal account", and then pay via your credit card. Thank you for shopping with us.

      By Seicane

    • Jan 4, 2025
    • Q:
    • I was looking a navigation unit for my 2006 Mercedes CLS

      SKU: 108608 Model:9303
      I was looking a navigation unit for my 2006 Mercedes CLS.

      http://www.netcarshow.com/mercedes-benz/2007-cls_63_amg/800x600/wallpaper_23.htm

      ByErich

    • Apr 28, 2014
    • A:
    • The original CD is not complete.

      We have confirmed that this unit can fit your car.

      By Seicane

    • Jan 4, 2025

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    Tab 2 Body