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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Will this fit my car? Can you tell me how many days require for shipment ?

      My car is MERCEDES ML 350 W164 (2006 Year build), will this fit my car? Can you tell me how many days require for shipment delivery By DHL express (24 hrs) to Mauritius-Port Luois.

      ByZdravko

    • Jul 11, 2014
    • A:
    • Hello, the unit can fit your car according to the year and model.Could you please send us a picture of your car? then we can check if this unit fits your car. We need 3 days to process your order and It takes about 3-5 days to reach for shipment delivery By DHL express.If you want to buy, please place order on our website directly.

      By Seicane

    • Aug 21, 2024
    • Q:
    • I own a 2005 Mercedes ML500 (W164)

      1 - Does this unit fit my ML500 as your info only reads ML300 and ML350
      2 - I will be buying the reverse camera also. Will this connect to the original wiring?
      3 - Do I need to use any of the 6 metre long cable for the installation?
      4 - I have a Harmon Kardon sound system. Will this connect to it?
      5 - Will this unit take Garmin GPS Maps?
      6 - What Australian maps does this unit come with?
      7 - What is the postage cost to Melbourne, Australia?
      *Please send a photo of the reverse camera for my vehicle.

      ByJim

    • Jul 2, 2014
    • A:
    • Hello,

      1. Could you please send us a picture of your car's dashboard? then we can check if this unit fits your car?

      2. Yes, it will connect to the original wiring.

      3. Yes, you have to use it if your car have the optic fiber amplifier.

      4. Sorry, the unit does not support Harmon Kardon sound system.

      5. We use IGO8 map and it can support Tomtom,route 66,Papago etc.

      6. It comes with an IGO8 Australian map.

      7. The postage cost to Melbourne, Australia is US$ 83 via DHL. a picture of the rearview camera is attached below for your reference.

      By Seicane

    • Feb 23, 2025
    • Q:
    • audio system for mercedes w164

      1 - does it fit Mercedes w164 / ml 500 year 2007 ?
      2- tactile screen, I've seen in the video the use of a stylus, may we use finger instead?
      3- GPS, how the map are downloaded ? what maps provider is used?

      Byfred

    • Jul 1, 2014
    • A:
    • Hello, this unit can fit your car. Could you please send us a picture of your car’s dashboard?

      Yes, you can use finger instead of stylus.

      The map we provide is IGO8 and this unit can support Tomtom IGO Route 66 Papago etc.

      By Seicane

    • Nov 2, 2024
    • Q:
    • Do you deliver to South Africa?

      Do you deliver to South Africa?

      ByJoshua

    • Jun 11, 2014
    • A:
    • Hello,yes,we can ship to South Africa.

      By Seicane

    • Jul 24, 2014
    • Q:
    • Will it work with my mercedes reaview camera

      Will it work with my mercedes reaview camera, or do I have to purchase the "Special Rearview Camera for Mercedes-Benz" for it to work?

      Bysignar

    • Apr 24, 2014
    • A:
    • You need to purchase it.

      By Seicane

    • Aug 2, 2014
    • Q:
    • Could you please confirm if the DVD fits to Mercedes ml 550 or is it just ml 350

      Could you please confirm if the DVD fits to Mercedes ml 550 or is it just ml 350?

      BySuarez

    • Apr 23, 2014
    • A:
    • Could you please send us the photo of your car's dashboard? And could you please tell me the model and year of your car? Then we can check if this unit can fit your car.

      By Seicane

    • Nov 20, 2024
    • Q:
    • What is special rear view camera opt for

      Radio for ML 350 Benz w164. What is special rear view camera opt for. I have a camera already do I check it for that?

      So I will get a new camera if I check special rearview camera?

      Byjason

    • Apr 23, 2014
    • A:
    • I am sorry this unit can't support your original car's camera.

      Yes.

      By Seicane

    • Nov 21, 2024
    • Q:
    • How does that work with the 3G and the WIFI

      1.Does Android 4.0 Car DVD player GPS Navigation System for Mercedes-Benz ML Class W164(2005-2012)(ML300,ML350) come with the GPS receiver?

      2.Does it also come with a TV receiver?

      3.Does this TV receiver work with speed of 120km hour?

      4.How does that work... with the 3G and the WIFI?

      5.Can I sync this unit with my smartphone? Is WIFI built in?

      ByJOhan

    • Apr 23, 2014
    • A:
    • 1.Yes.

      2.Yes.

      3.I am not sure. It depends on your local TV's signal.

      The TV is analog TV. If you want digital TV, please select this option when place order.

      4.Just need to connect the 3g or wifi dongle to this unit's USB port, just plug and play.

      5.Yes, if your smartphone has wifi.

      This unit's wifi is not built-in. you need to connect wifi dongle to our device.

      By Seicane

    • Nov 19, 2024
    • Q:
    • What maps does it come with

      1.What software does the GPS use? and what maps does it come with?

      2.Do you know if this unit plugs into existing plugs in vehicle like rear camera and steering wheel controls?

      3.Can I buy this unit from vendor in U.S?

      4.It’s difficult to decide without seeing it in use
      5.Can I use this without internet service?

      6.How much is shipping to NYC in U.S. and how long will it take?

      ByThomas

    • Apr 21, 2014
    • A:
    • 1.The map is the newest android IGO8.

      2.Yes.

      3.I am sorry we have no agent in USA.

      4.this is the best android unit in China market.

      5.Yes, the internet service is only for 3G and wifi. All other function don't need internet service.

      6.We need 3 days to process your order, and then it takes about 3-5 days to reach your door. The shipping cost is USD$78 by DHL.

      By Seicane

    • Aug 2, 2014
    • Q:
    • if it has GPS MAPS covering whole Cyprus

      I am interrested in this player as replacement for original APS COMAND 2.5 if it has GPS MAPS covering whole Cyprus (both North and South part of island)

      ByGlenn B

    • Apr 9, 2014
    • A:
    • Hello,we can provide GPS MAPS covering whole Cyprus.Thank you for shopping with us!

      By Seicane

    • Feb 24, 2025

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