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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • Does all the connection going through backside of unit to the inside of my glove box compartment?

      Does all the connection going through backside of unit to the inside of my glove box compartment?

      ByMithawala

    • Aug 18, 2014
    • A:
    • Hello,Yes,other connections go through of your glove box except camera.Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • parts and installation

      Do i need to put some code to activate it?

      And for the wiring. Will i need to do some wiring?

      The package will include all the parts that i need right? The cable. The ipod cable and everything else? Because i intend to market this head unit to all w204 user in indonesia. But i'm the one who will try first.

      Do you have the tools to open the air circulation plastic? Because i'm afraid it will harm the plastic if i use screw driver.

      ByDrg

    • Aug 18, 2014
    • A:
    • Hello,No,you don't need to put code.

      About installation,please refer to:

      http://www.seicane.com/2007-2011-mercedes-benz-c-class-w204-head-unit-gps-navigation-system-installation-user-manual#tab3

      Yes,we will send all the parts in the package to you including ipod cable and everything else.

      Yes,this is the tool:

      http://www.seicane.com/car-dvd-dismantling-device-srd-400

      If you want this tool,please buy it together with the head unit.

      By Seicane

    • Apr 4, 2025
    • Q:
    • single din dvd

      The thing that i want to ask is, there is information about two way can bus that has special function like door information, driving computer information. Does all that function can be used on my car? And for the installation single din dvd does the cable can go through some space in my glove box without any drilling?

      ByDrg

    • Aug 18, 2014
    • A:
    • Hello,

      If your car has these functions like door information, driving computer information,then this unit will keep them work in your car.

      Yes,without drilling.

      By Seicane

    • Apr 4, 2025
    • Q:
    • benz c250 2010

      Please find my dashboard picture attached.

      ByAlvin

    • Aug 18, 2014
    • A:
    • Hello, we have confirmed that this unit fits your car, please place order directly on our website.Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • benz is c250 2010

      Hi, my name is alvin from indonesia. I would like to ask about head unit for w204. My benz
      is c250 2010 year with audio 20 installed from factory. My car is pre facelift. Your w204
      android head unit seems nice and about the dvd slot, What will it looks like when it had
      been installed? And it only can fit for 1 dvd disc right? Please give me info about that
      and the installation of dvd slot? Because from your website i only see the tutorial for
      the android screen. I will be sitting here nicely waiting for your answer. Cheers

      Byalvin

    • Aug 18, 2014
    • A:
    • Hello,The DVD slot is install to your car's glove box.

      Yes,it is for 1 dvd disc.

      Could you please send us the photo of your car's dashboard? Then we can help you check if this unit can fit your car.Thank you.

      By Seicane

    • Apr 4, 2025
    • Q:
    • Hi, I'm requiring the w204 multimedia player. My model is 2008. Do you have any installation guide?

      Any video of the player guide and functions?

      ByEddy

    • Aug 17, 2014
    • A:
    • Hello,It can fit your car according to the year and model of your car.Could you please send us a picture of your car's dashboard? then we can check if this unit fits your car.

      The following is the installation guide online for your reference:

      http://www.seicane.com/android-mercedes-benz-c-class-w204-head-unit-stereo-upgrade-replacement-installation-user-manual#tab3

      We are sorry that we do not have video of the player guide and functions at present but here's the user manual for your reference:

      http://www.seicane.com/android-mercedes-benz-c-class-w204-head-unit-stereo-upgrade-replacement-installation-user-manual#tab4

      Thank you.

      By Seicane

    • Apr 3, 2025
    • Q:
    • Installation manual

      Hi,Do you have the manual for the Mercedes W204?

      ByJon

    • Aug 16, 2014
    • A:
    • Hello,This is the installation manual:

      http://www.seicane.com/android-mercedes-benz-c-class-w204-head-unit-stereo-upgrade-replacement-installation-user-manual#tab3
      Thank you.

      By Seicane

    • Apr 3, 2025
    • Q:
    • Mercedes C180 2011

      I'm looking for a gps dvd stereo for a Mercedes C180 2011 and I'm wondering if this model will fit my car.

      ByFrank

    • Aug 14, 2014
    • A:
    • Hello,Could you please send us the photo of your car's dashboard? Then we can help you check if this unit can fit your car.

      By Seicane

    • Apr 3, 2025
    • Q:
    • Hi I have a question regarding the w204

      hey I was just wondering if this could be installed on a car with no initial navigation $ backup camera option installed.

      I am about to purchase a 2011 mercedes c300 without backup camera and navi, and I would be happy if I could install this navigation.

      one of the options on this w204 shows special rearview camera. does it mean i can use the rearview function even though it initally didnt come with one?

      Also, what is 2gb sd card and what is it for?

      LAstly, what is the option to add digital tv? is it like tv i can watch in my car?

      Thanks!

      ByDaniel

    • Aug 4, 2014
    • A:
    • Hello,

      Yes, it can be installed in car without navigation and backup camera.

      It can fit your car according to the year and model.Could you please send us a picture of your car's dashboard? then we can check if it fits your car.

      Yes, you can choose the option to use the rearview function even if you don't have one come with car.

      The 2GB SD card is for storing the the GPS map which is necessary for running the GPS.It is optional, if you don't need it, you can find a similar SD card and we can provide you the link to download the map.

      Yes, it is a optional function to be added for digital tv which you can watch in your car.

      By Seicane

    • Apr 3, 2025
    • Q:
    • Do I need the option for the 2GB SD card and map?

      Do I need the option for the 2GB SD card and map?

      ByPaul

    • Jul 30, 2014
    • A:
    • Hello, The SD card is for storing the GPS maps, which is necessary for running the navigation. If you don't want it, you can find a similar one and we will provide you a link to download the map.

      By Seicane

    • Apr 3, 2025

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