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Customer Q&A

  • All | Faqs | Product description | Shipping or payment | Customer service Issue

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    Tab 1 Body
    • Q:
    • What GPS navigation program is installed

      1.I need a 2din car stereo to fit my 2001 s500 Mercedes-Benz. Do I have more than one option?

      2.What GPS navigation program is installed and can it be changed?

      3.Is it waterproof and have infrared vision?

      4.Does it support night vision?

      5.Can I pay with my visa?

      6.What's the shipping time to sf ca?

      ByCisco

    • May 3, 2014
    • A:
    • 1.this unit is for 2001 s500 Mercedes-Benz : http://www.seicane.com/car-dvd-player-for-mercedes-benz-s-w220-with-gps-radio-tv-bluetooth-srd-8800

      Could you please send us the photo of your car's dashboard? Then we can help you check which unit can fit your car.

      2.The map we provide is the newest IGO8. And this unit can support Tomtom IGO Route 66 Papago etc. Yes, can be changed.

      3.It is waterproof, but it is not infrared.

      4.Yes, it can support night vision.

      5.Yes.

      6.We need 3 days to process your order, and then it takes about 3-4 days to reach your door after shipping.

      By Seicane

    • Aug 22, 2024
    • Q:
    • Do you have a stereo that fits 2006 Mercedes Benz S430

      I have a 2006 Mercedes Benz S430 with fiber optics stereo. Do you have a stereo that fits that model?

      ByMike

    • Apr 29, 2014
    • A:
    • Could you please send us the photo of your car's dashboard? Then we can help you check which unit can fit your car.

      By Seicane

    • Aug 22, 2024
    • Q:
    • Does the GPS/NAV portion of this system have a "talking voice" as it give your directions

      Does the GPS/NAV portion of this system have a "talking voice" as it give your directions (like most, or even my old existing one in my 2002 S430)?

      I assume it can be made to speak in English?

      ByKen

    • Apr 29, 2014
    • A:
    • Yes, the gps have voice guide.

      Yes, it supports English.

      By Seicane

    • Feb 25, 2025
    • Q:
    • Looking for a mersedez benz head unit for my car 2003 s430

      Looking for a mersedez benz head unit for my car 2003 s430.

      Byjay

    • Apr 28, 2014
    • A:
    • Could you please send us the photo of your car's dashboard? And could you please tell us the model and year of your car? Then we can check which unit can fit your car.

      By Seicane

    • Oct 27, 2024
    • Q:
    • How long do you think it will take to get to USA

      I understand there is an import tax that I am responsible for. I am in USA.

      1.What is the cost to me above the total price?

      2.How long do you think it will take to get to USA?

      ByKen

    • Apr 28, 2014
    • A:
    • 1.We will value down the price on the package to help you from paying taxes. The price on the package will be USD$180.

      2.3-5 days after shipping.

      By Seicane

    • May 6, 2014
    • Q:
    • Are your plastic pieces detachable

      1.I understand the trim kit is made of plastic. However, I have access to the matching wood trips that go above and below from Benz. Are your plastic pieces detachable, so I can replace with the real/matching wood trim?

      2.It has a mic - is that for the phone mode for hands free interfacing?

      3.I also see it can interface with an iPod, what of an iPhone, via an adapter, or hands free via Bluetooth?

      4.Does the iPod, and iPhone interface display its' content on screen of this devise?

      5.For a DVD Map display of the USA, I assume that is what the $10 upgrade is for?

      6.IS there an example of the map display on your site for GPS mode? Is it a 3D map for example?

      7.I see in your screen example it is in Chinese. I assume that can be altered to English when it comes, or do I need to set it up to English?

      8.Does the NAV system talk? As in give directions?

      9. What is the quality of the backup camera, I would want that option?

      ByKen

    • Apr 28, 2014
    • A:
    • 1.Yes, our plastic pieces are detachable.

      2.Yes, the mic is for phone for hands free.

      3. This unit can connect to ipod via ipod cable. And it can support iPhone hands free via Bluetooth.

      4.Yes, this unit will display the iPod, and iPhone interface.

      5.yes, it is $10 for map.

      6.Yes.

      7.Don't need. We will set English for you before shipping.

      8.Yes. There is voice guide.

      9. Our camera are high quality.

      By Seicane

    • Aug 22, 2024
    • Q:
    • The GPS MAP is this of the entire USA?

      1. Where is this unit coming from?

      2.The option "2GB SD Card and Map" what exactly is this?

      3.The wood trim kit (top & bottom) is this wood or plastic? If wood what kind? I ask because I am concerned it matches the wood in my 2002 S430 interior which is called by Benz: JAVA (a light TAN).

      4.The GPS MAP is this of the entire USA? And how current is the data?

      5. How long is the warranty on your products?

      ByKen

    • Apr 28, 2014
    • A:
    • 1.From China.

      2.If you want to run gps, then you need gps maps. You can find gps map by yourself, or you can buy it from us.

      3.Plastic.

      4.Yes, it include the entire USA. The map we provide is the newest IGO8.

      5.The warranty is one year.

      By Seicane

    • Oct 24, 2024
    • Q:
    • Would I still be able to use my bose speakers

      I have a 2002 benz s430 with a bose system. If I purchased the Car DVD player for Mercedes-Benz S-W220 with GPS Radio TV Bluetooth, would I still be able to use my bose speakers?

      ByERIC

    • Apr 27, 2014
    • A:
    • Hello. This unit only can support bose system without optic fiber.

      By Seicane

    • Aug 23, 2024
    • Q:
    • If it works with my 2001 Mercedes benz s500

      I'm interested on buying this unit but just want to make sure it works with my 2001 Mercedes benz s500.

      ByManuel

    • Apr 27, 2014
    • A:
    • Hello. We have confirmed that this unit can fit your car.

      By Seicane

    • Oct 31, 2024
    • Q:
    • Is your unit plug and play or will I require a new amplifier

      1.I have 2001 Mercedes s500 w220. Whichever is compatible with my car? Or are there multiple?

      2. Is your unit plug and play or will I require a new amplifier?

      3.No installation guide?

      4.Amplifier is outside of radio. This radio has to plug into my Mercedes amp or speakers will not work fiber optics.

      5.It requires more than just plug in replace existing.

      Byrob

    • Apr 27, 2014
    • A:
    • 1.Could you please send us the photo of your car's dashboard? Then we can help you check which unit can fit your car.

      2.This unit has built in amplifier, so you don't need to buy new amplifier.

      Does your car have optic fiber? If your car has no optic fiber, then most cables just plug and play.

      3.Yes. If you have any questions about installation, please send us photos about your original car's plugs. Maybe we can make a wiring diagram for your car.

      4.We will send this unit with an additional 6 meter bypass cable for the direct speaker connection.

      5.Yes. We suggest you arrange a professional to install it.

      By Seicane

    • Aug 21, 2024

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    Tab 2 Body